FAQs

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FAQs


To place an order, register a username on our website, add the products you need to your shopping cart, and confirm with your shipping address, shipping method and payment method, our website’s system will guide you to finish the order.

If there is any difficulty in creating an order, please directly contact us via email alice@night-heron.com,we will help you to place the order.

We ship worldwide,we will send the tracking number to you.

Shipping Method:
DHL Worldwide Express/ Other Worldwide Express
Handling time: 1-3 Business Days(Except Holiday)
Delivery Time:
4-7 business days by DHL

5-15 business days by other Worldwide Express

7-12 business days by RMPR to United Kingdom
Shipping time may depends on the express company and buyers’ local customs.If buyers need use other worldwide Express,please email us the specific shipping method,or leave a message on Order Notes when you place the order.

Many countries do not pay import duties that under a certain declaration value. However, in some countries, may be need to pay the taxes or customs fees.If you are concerned about the cost of  the fees, we suggest that contact your local customs office before placing the order, so you will know about any  charges when receive the goods. Pleas noted that buyers need to responsible for import duties, taxes and charges.

 

If you do not receive your goods within the delivery time,please contact us at once,we will try our  best to solve that.If the parcel is confirmed lost we will reship very quickly.

Please contact us before returning any items.Buyer is responsible for return shipping cost.